Prior to signing up to our database we advise all engineers to familiarise themselves with our TCs and the way we work. By taking on a job from Quickcalls the engineer understands the terms and conditions and what the call out may entail.

1. Contractor understands all term and conditions upon accepting a job.
2. Contractor understands that they shall not receive any payments from Quickcalls for any jobs attended, works undertaken or materials used.
3. Contractor understands that the agreed hourly rate and call out charge are to be paid to them directly by the client.
4. Contract understands that they must accept payments from the client in the following methods; Cash, Debit card, Bank Transfer or Cheque.
5. Contractor must provide an invoice of works to the client if so requested and may also be required by Quickcalls.
6. Contractor agrees to only ask for payment at the end of the emergency call and not upon arrival.
7. Contractor understands that the first 1 hour charge takes effect from the time of arrival to the job and not from the time the work order is received or whilst travelling the the job.
8. Contractor understands that should any additional works be required after the initial hour, they must inform the client first and receive approval.
9. Initial contact of a job may be made via phone call to the engineer from Quickcalls, this will be followed with a text containing details. Contractor must contact us if not received within 10 minutes of inital call.
10. Should the client cancel a job whilst the contractor is en route, Quickcalls may pay upto £30 for inconvenience.
11. Contractor must contact the client to inform of ETA and arrival.
12. Contractor must record video or pictures of jobs where required and may be required to share it with Quickcalls
13. Contractor must inform Quickcalls once enroute to the job and again once arrived – this must be done by either text or via a signed app which Quickcalls may provide.
14. Contractor must provide all relevant certification of qualifications to Quickcalls.
15. Contractor must have email and mobile contact number
16. Contractors will take responsibility for all works carried out for clients.
17. Any works arranged between the client who was introduced by Quickcalls and the contractor will be charged at 10% by Quickcalls
18. If the contractors are not available to attend callouts any longer they must inform Quickcalls so to remove their details from the database.
19. Contractors must behave in a professional manner with all clients at all time